Government consumer watchdog SECO has brought a civil action against Geneva-based ticket resale platform Viagogo, to stop the company using unfair business practices.
SECO, which has received more than 260 complaints against Viagogo from across the world, wants the site to be more transparent by clearly displaying the final price paid for a ticket, including sales tax and non-optional surcharges.
It should also clearly indicate that it is a resale site and stop pressure on customers to buy.
Among those to have provided SECO with evidence is founder of Facebook group Victim of Viagogo Claire Turnham in the UK.
“We would encourage anyone who has been a victim of Viagogo to send their relevant information and help to strengthen the findings,” Turnham tells Audience. She says she has been contacted by people from more than 15 countries about the secondary site.
“The complaints are worldwide and all these people are having the same experience. All the stories are very familiar.”
The case will be determined by the Commercial Court in Zurich. Victim of Viagogo has so far helped to recoup more than £180,000 ($237,500) for customers mislead by the site.