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Lawsuit against ‘cash cow’ ticketing fees

CANADA -
World News
June 17, 2018
Adam Webb

Concert promoter Evenko is at the centre of a lawsuit for allegedly exploiting customers with extra charges for the delivery of tickets.

The legal action, filed by Montreal’s Consumer Law Group, claims fees employed by Evenko’s parent company, L’Arena des Canadiens, of between C$5-7 (US$3.80-5.40) for sending an electronic ticket, a mobile ticket or box-office pick-up, are disproportionate to the cost of providing the service.

“These fees are nothing more than a cash cow for the defendant,” says the filing. “The fair market value for the service for which the defendant charges these fees is zero or very close to zero.”

It also claims the fees are a violation of the province of Quebec’s consumer laws, and seeks damages of C$15 (US$11.50) for each individual in the lawsuit, of which there are around 400.

“We would like to affirm that the addition of fees for the ticketing service is a common practice in the entertainment industry, as much in Quebec as in the rest of Canada and North America,” says an Evenko spokeswoman. “Moreover, we make sure to comply with applicable laws at all times.”

Earlier this year (see Audience issue 216) a court in Germany ruled that leading ticket agency CTS Eventim could no longer charge customers to print tickets at home. It levied a fee of €2.50 ($3) for the service and the same to provide mobile tickets.

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