For the international contemporary live music industry

TicketOne wins €1 million fine appeal

World News
March 24, 2018

The country’s largest primary ticketing agent TicketOne has been cleared of failing to take appropriate action to prevent ticket touting.

Owned by pan-European giant CTS Eventim, TicketOne was fined €1 million ($1.2m) by the Autorita Garante della Concorrenza e del Mercacato (Italian Competition Authority) last April (see Audience issue 208).

The fine came following an investigation by the watchdog in which it accused TicketOne of lacking adequate online controls to stop the bulk buying of tickets through specialist software (bots).

Having vowed to appeal the charges, the Lazio Regional Administrative Court has now ruled in favour of TicketOne, which argued it operated with utmost care and its business conduct did not favour the resale market.

“We have always distanced ourselves from unlawful and speculative business practices that occur within the secondary ticketing market,” says TicketOne CEO Stefano Lionetti,

“The ruling underlines that our company has always operated with transparency and professionalism.”

TicketOne had come under scrutiny after tickets to see Bruce Springsteen and Coldplay at Milan’s San Siro (cap. 80,000) appeared on resale sites within minutes of going on sale in 2016. The company will have the €1m it paid returned and all legal expenses covered.

As part of the competition authority’s investigation, secondary sites Viagogo, StubHub’s Ticketbis, Mywayticket and Ticketmaster-owned Seatwave, were also fined €300,000 ($371,000), €210,000 ($259,000), €21,000 ($26,000) and €210,000 respectively, for failure to provide adequate ticketing information, including the face-value price, seat row and number, and conditions of sale.

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