For the international contemporary live music industry

Ticketfly customer data gets hacked

World News
June 23, 2018

The account information of around 27 million Ticketfly customers, including their names, address, email and phone numbers, may have been compromised after Ticketfly was hacked.

The San Francisco-based ticketing company was taken off-line by what it described as a “cyber incident” on 31 May. A code was left on the site pointing to the hacker group IsHaKdZ, which appeared to be demanding a ransom of one bitcoin, valued at $7,500.

It took until 6 June for the website to be back fully functioning. During this time the company’s 1,200 promoters and venue clients were forced to cancel or rearrange a number of shows.

“Following a series of recent issues with Ticketfly properties, we determined that has been the target of a cyber incident,” says a Ticketfly spokesman. “Out of an abundance of caution, we took all Ticketfly systems temporarily off-line. We realise the gravity of this decision, but the security of client and customer data was our top priority.”

Following the hack, Ticketfly reported it was in the process of bringing Ticketfly Backstage – Box Office, Emailer, reporting, scanning, printing and ticket purchasing – back online. This was done in consultation with a leading third-party forensic and cyber security experts.

The company says that no credit card information was accessed during the hack.

Eventbrite purchased Ticketfly from Pandora for $200 million in September 2017.

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